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Returns & Refunds

Returns

Unwanted products

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.

Separately to the 30 day policy above, and in accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order.

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

Faulty products

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

If the fault occurs within 30 days of purchase (or Delivery) we will always offer you either a repair, exchange or refund. If the fault with your product occurs within its waranty period we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Damaged products 

If you unpack your product and find it damaged, you can return the product to one of our stores within 48 hours of purchase or delivery.

Refunds

Refunds are contingent upon inspection of item(s) once we receive it.  There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. You must contact us within 30 days of purchase date to request refund.   Items returned after 30 days will not be refunded.  You will be responsible for shipping the item(s) back to us along with the RMA#. Shipping with tracking is highly advise as we are not responsible for undelivered packages.